Analyze customer feedback: Google Sheets
Runs on a schedule across Google Sheets, Microsoft Teams and Slack, scores the sentiment of every message, then branches on the check before anything is written. Built for escalation, around a "Stamp & Shape Ticket" step, in 17 documented nodes.
Analyze customer feedback with Google Sheets and Jira 24/7. An original, ready-to-import n8n workflow built around the 'Survey & Feedback' pattern for customer support. It runs on a schedule and orchestrates 17 nodes across Google Sheets, Microsoft Teams, Slack. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Your team sees the right data at the right time.
Key benefits
- ✓Keeps Google Sheets and Microsoft Teams in step for escalation, without anyone re-typing a row
- ✓A failed Google Sheets or Microsoft Teams call is retried rather than dropped, at any of the 17 nodes in this escalation build
- ✓Branches rejoin before Google Sheets, so a escalation run reports once rather than 17 times
- ✓Fans the same result out to Slack in the same run, for escalation
- ✓Pinned sample data ships with it — run all 17 nodes for escalation before wiring Google Sheets
Use cases
- →Teams keeping Google Sheets and Microsoft Teams aligned by hand for escalation
- →Escalation work where "Stamp & Shape Ticket" is still a manual step before Google Sheets
- →Escalation work that only reaches Google Sheets on a schedule, when someone remembers to start it
Integrations
Workflow preview (17 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (17 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Advanced levelAdds branching depth and audit logging on top of the core pattern.
- •Collecting responses and detecting sentiment
- •Routing detractors to a human fast
- •Moving data between Google Sheets, Microsoft Teams and Jira in a single run
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (Google Sheets, Microsoft Teams, Slack, Jira). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
Related templates
Digest documents for escalation
Escalation on n8n: runs when a webhook arrives across Google Sheets, MySQL, Microsoft Teams and Slack, starting at "Collect Raw Text". Pulls structured fields out of free text. 22 documented nodes.
Act on NPS responses: Slack & MySQL
Escalation on n8n: runs on a schedule across Slack, MySQL, Microsoft Teams and Jira, starting at "Normalize Ticket Payload". Scores the sentiment of every message. 16 documented nodes.
Triage inbound requests: Notion
Escalation on n8n: runs when a webhook arrives across Notion, Slack, Google Sheets and Microsoft Teams, starting at "Normalize Ticket Payload". 32 documented nodes.
Classify support tickets for feedback
Feedback on n8n: runs when a webhook arrives across Google Sheets, Slack and Microsoft Teams, starting at "Keep Valid Tickets". Routes each kind of record down its own branch. 24 documented nodes.