Answer WhatsApp keywords automatically and hand the rest to a human
Matches inbound WhatsApp messages against three keyword rules and answers them instantly.
The WhatsApp trigger fires on every inbound message, which also opens Meta's 24-hour customer service window and is what makes free-form replies legal here. A Set node builds a normalised matching string — lower-cased, punctuation stripped — while keeping the original body for the handover. A Switch routes on three keyword families (hours, pricing, location) with a named fallback output for everything else. Each of the three matched branches sends its own WhatsApp reply, with pricing sent as a link rather than as numbers so a chat transcript cannot quote a stale price. The fallback posts the customer's own words to a Slack channel for a human. All four branches converge on a Google Sheets log recording which rule fired, so the fallback rate can be measured and new rules earned. Failures route to an error rail on Discord — a different service from the handover channel.
Key benefits
- ✓The three questions that make up most inbound traffic are answered instantly, day or night
- ✓Everything else reaches a human with the customer's exact words, not a bot's paraphrase
- ✓The log sheet shows what people actually ask, so new rules are added from evidence not guesswork
- ✓Prices go out as a link, so an old chat can never quote a price you no longer charge
- ✓Replies stay inside WhatsApp's 24-hour window, so no template approval is needed to run it
Use cases
- →Shops and clinics whose WhatsApp number is the main way customers reach them
- →Support teams that cannot staff evenings but do not want to look unresponsive
- →Agencies running a client's WhatsApp line alongside their own Slack
- →Anyone answering 'what time do you close?' several times a day
Integrations
Workflow preview (10 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (10 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Core levelA compact production shape: validation and error handling without extra machinery.
- •Moving data between Slack, Google Sheets and Discord in a single run
- •Adding retries and an explicit error path to external calls
- •Testing against pinned sample data before connecting anything real
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (WhatsApp, Slack, Google Sheets, Discord). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
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