Classify support tickets with Zendesk and Outlook at scale
Intermediate Customer Support Automation workflow for Customer Support
Classify support tickets with Zendesk and Outlook at scale. An original, ready-to-import n8n workflow built around the 'Ticket Triage' pattern for customer support. It fires on a webhook and orchestrates 8 nodes across Zendesk, Outlook. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Nothing slips through the cracks.
Key benefits
- ✓Scales without extra headcount
- ✓Improves response time
- ✓Has retries and error handling built in
- ✓Removes copy-paste errors
Use cases
- →Teams that want to ticket triage without manual effort
- →Anyone automating triage in customer support
- →Replacing a fragile manual process with a reliable workflow
Integrations
What's inside (9 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
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