Power an assistant workflow for faq bots
Fires the moment a webhook arrives across Google Sheets, Microsoft Teams and Slack, pulls structured fields out of free text, then branches on the check before anything is written. Built for faq bots, around a "Collect Raw Text" step, in 16 documented nodes.
Power an assistant workflow with Microsoft Teams and log the results. An original, ready-to-import n8n workflow built around the 'AI Agent' pattern for customer support. It fires on a webhook and orchestrates 16 nodes across Google Sheets, Microsoft Teams, Slack. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Your team sees the right data at the right time.
Key benefits
- ✓Keeps Google Sheets and Microsoft Teams in step for faq bots, without anyone re-typing a row
- ✓A failed Google Sheets or Microsoft Teams call is retried rather than dropped, at any of the 16 nodes in this faq-bots build
- ✓Branches rejoin before Google Sheets, so a faq-bots run reports once rather than 16 times
- ✓Every faq-bots run leaves an audit row behind, alongside Google Sheets
- ✓Fans the same result out to Slack in the same run, for faq bots
Use cases
- →Teams keeping Google Sheets and Microsoft Teams aligned by hand for faq bots
- →Pushing faq-bots events into Google Sheets and Microsoft Teams the moment they land, not on the next poll
- →Faq bots work where "Collect Raw Text" is still a manual step before Google Sheets
- →Faq bots work that only reaches Google Sheets when a webhook arrives, when someone remembers to start it
Integrations
Workflow preview (16 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (16 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Advanced levelAdds branching depth and audit logging on top of the core pattern.
- •Moving data between Google Sheets, Slack and Microsoft Teams in a single run
- •Splitting one run into branches and merging the results back
- •Normalising timestamps before anything downstream compares them
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (Google Sheets, Microsoft Teams, Slack). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
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