Power an assistant workflow with Google Sheets and Outlook
Fires the moment a webhook arrives across Google Sheets, Outlook and Slack, looks the answer up in a vector store, then hands the decision to an AI agent. Built for faq bots, around a "Stamp & Shape Conversation" step, in 22 documented nodes.
Power an assistant workflow with Outlook 24/7. An original, ready-to-import n8n workflow built around the 'AI Agent' pattern for customer support. It fires on a webhook and orchestrates 22 nodes across Google Sheets, Outlook, Slack. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Nothing slips through the cracks.
Key benefits
- ✓Keeps Google Sheets and Outlook in step for faq bots, without anyone re-typing a row
- ✓Safe to re-run: records already in Google Sheets or Outlook are skipped, across all 22 nodes of this faq-bots build
- ✓A failed Google Sheets or Outlook call is retried rather than dropped, at any of the 22 nodes in this faq-bots build
- ✓Every faq-bots run leaves an audit row behind, alongside Google Sheets
- ✓The faq-bots AI step is isolated from Google Sheets, so models swap without touching the other 22 nodes
Use cases
- →Teams keeping Google Sheets and Outlook aligned by hand for faq bots
- →Answering faq-bots questions from your own indexed documents, then replying in Google Sheets
- →Faq bots work that needs a judgement call per item before it reaches Google Sheets
- →Pushing faq-bots events into Google Sheets and Outlook the moment they land, not on the next poll
Integrations
Workflow preview (22 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (22 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
Agent tools included (1)
An AI Agent is only as capable as the tools wired into it. These are read from the template's own graph — every one is a real node in the file you download.
- Knowledge Base Retriever · Vector Store PGVector
This agent runs without conversation memory - each run starts from the incoming request.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Production levelProduction-grade: idempotency, dead-letter handling, and reconciliation included.
- •Moving data between Google Sheets, Outlook and Slack in a single run
- •Normalising timestamps before anything downstream compares them
- •Adding retries and an explicit error path to external calls
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (Google Sheets, Outlook, Slack, PostgreSQL). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
Related templates
Run an assistant workflow: Google Sheets for lead bots
Lead bots on n8n: runs when a webhook arrives across Google Sheets, Outlook, Slack and PostgreSQL, starting at "Keep Valid Conversations". 22 documented nodes.
Automate an assistant workflow: Google Sheets & Outlook for lead bots
Lead bots on n8n: runs when a webhook arrives across Google Sheets, Outlook, Slack and PostgreSQL, starting at "Answer from Knowledge Base". Looks the answer up in a vector store. 22 documented nodes.
Run an AI agent task: Google Sheets, Outlook & Slack
Support bots on n8n: runs when a webhook arrives across Google Sheets, Outlook, Slack and PostgreSQL, starting at "Reason & Act (AI Agent)". 18 documented nodes.
Compile a metrics report with Google Sheets & Slack
Drip campaigns on n8n: runs on a schedule across Google Sheets, Slack, Outlook and PostgreSQL, starting at "Gather from PostgreSQL". Drops anything it has already handled. 24 documented nodes.