WorkflowCrate
IntermediatePremiumCustomer Support AutomationWebhook trigger8 nodes

Summarize long emails with MySQL and Microsoft Teams

Intermediate Customer Support Automation workflow for Customer Support

Summarize long emails with MySQL and Microsoft Teams. An original, ready-to-import n8n workflow built around the 'AI Summarize & Route' pattern for customer support. It fires on a webhook and orchestrates 7 nodes across MySQL, Microsoft Teams. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Your team sees the right data at the right time.

Key benefits

  • Improves response time
  • Saves hours of manual work each week
  • Responds in seconds
  • Has retries and error handling built in

Use cases

  • Teams that want to ai summarize & route without manual effort
  • Anyone automating triage in customer support
  • Replacing a fragile manual process with a reliable workflow

Integrations

MySQLMicrosoft TeamsGroq

What's inside (8 nodes)

A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.

Chain SummarizationLm Chat GroqMicrosoft TeamsMy SqlSetSticky NoteWebhook
Original n8n workflow template created and owned by WorkflowCrate. After purchase you receive the ready-to-import JSON file and a license to use and adapt it in your own projects.