Triage inbound requests with Zendesk and Microsoft Teams
Expert Customer Support Automation workflow for Customer Support
Triage inbound requests with Zendesk and Microsoft Teams. An original, ready-to-import n8n workflow built around the 'Ticket Triage' pattern for customer support. It fires on a webhook and orchestrates 8 nodes across Zendesk, Microsoft Teams. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. What used to take a morning now runs on its own.
Key benefits
- ✓Saves hours of manual work each week
- ✓Keeps your systems in sync
- ✓Standardizes the process every time
- ✓Removes copy-paste errors
Use cases
- →Teams that want to ticket triage without manual effort
- →Anyone automating feedback in customer support
- →Replacing a fragile manual process with a reliable workflow
Integrations
What's inside (9 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
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