Triage inbound requests for auto-reply
Fires the moment a webhook arrives across Google Sheets, Outlook and Slack, classifies each item with a language model, then branches on the check before anything is written. Built for auto-reply, around a "Stamp & Shape Ticket" step, in 17 documented nodes.
Triage inbound requests with Google Sheets and Outlook without manual work. An original, ready-to-import n8n workflow built around the 'Ticket Triage' pattern for customer support. It fires on a webhook and orchestrates 17 nodes across Google Sheets, Outlook, Slack. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. The result is a hands-off process that just works.
Key benefits
- ✓Keeps Google Sheets and Outlook in step for auto-reply, without anyone re-typing a row
- ✓A failed Google Sheets or Outlook call is retried rather than dropped, at any of the 17 nodes in this auto-reply build
- ✓Branches rejoin before Google Sheets, so a auto-reply run reports once rather than 17 times
- ✓Fans the same result out to Slack in the same run, for auto-reply
- ✓Pinned sample data ships with it — run all 17 nodes for auto-reply before wiring Google Sheets
Use cases
- →Teams keeping Google Sheets and Outlook aligned by hand for auto-reply
- →Pushing auto-reply events into Google Sheets and Outlook the moment they land, not on the next poll
- →Auto-reply work where "Stamp & Shape Ticket" is still a manual step before Google Sheets
- →Auto-reply work that only reaches Google Sheets when a webhook arrives, when someone remembers to start it
Integrations
Workflow preview (17 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (17 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Advanced levelAdds branching depth and audit logging on top of the core pattern.
- •Classifying tickets with an LLM instead of keyword rules
- •Routing each class to the right queue or owner
- •Moving data between Google Sheets, Slack and Outlook in a single run
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (Google Sheets, Outlook, Slack). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
Related templates
Act on customer feedback for auto-reply
Auto-reply on n8n: runs on a schedule across Google Sheets, Slack, Outlook and Jira, starting at "Stamp & Shape Ticket". Scores the sentiment of every message. 23 documented nodes.
Analyze NPS responses on a schedule
Auto-reply on n8n: runs on a schedule across Google Sheets, Outlook and Slack, starting at "Score the Lead". Routes each kind of record down its own branch. 23 documented nodes.
Triage inbound requests: Google Sheets
Escalation on n8n: runs when a webhook arrives across Google Sheets, Outlook and Slack, starting at "Route by Work Type". Routes each kind of record down its own branch. 23 documented nodes.
Distill meeting notes for feedback
Feedback on n8n: runs when a webhook arrives across Slack, Google Sheets and Outlook, starting at "Collect Raw Text". Pulls structured fields out of free text. 18 documented nodes.