Classify support tickets with Zendesk and Gmail in real time
Advanced Customer Support Automation workflow for Customer Support
Classify support tickets with Zendesk and Gmail in real time. An original, ready-to-import n8n workflow built around the 'Ticket Triage' pattern for customer support. It fires on a webhook and orchestrates 8 nodes across Zendesk, Gmail. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. What used to take a morning now runs on its own.
Key benefits
- ✓Standardizes the process every time
- ✓Removes copy-paste errors
- ✓Runs 24/7 in the background
- ✓Has retries and error handling built in
Use cases
- →Teams that want to ticket triage without manual effort
- →Anyone automating auto-reply in customer support
- →Replacing a fragile manual process with a reliable workflow
Integrations
What's inside (9 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
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