Collect customer feedback for auto-reply
Runs on a schedule across Notion, Slack and Google Sheets, scores the sentiment of every message, then drops anything it has already handled. Built for auto-reply, around a "Keep Valid Tickets" step, in 24 documented nodes.
Collect customer feedback with Notion and Slack automatically. An original, ready-to-import n8n workflow built around the 'Survey & Feedback' pattern for customer support. It runs on a schedule and orchestrates 24 nodes across Notion, Slack, Google Sheets. It uses n8n's LangChain AI nodes (Agent/Chain + chat model). Retry-on-fail is enabled on external calls. Import the JSON, add your credentials, and adapt the parameters. Your team sees the right data at the right time.
Key benefits
- ✓Keeps Notion and Slack in step for auto-reply, without anyone re-typing a row
- ✓Safe to re-run: records already in Notion or Slack are skipped, across all 24 nodes of this auto-reply build
- ✓A failed Notion or Slack call is retried rather than dropped, at any of the 24 nodes in this auto-reply build
- ✓Branches rejoin before Notion, so a auto-reply run reports once rather than 24 times
- ✓Every auto-reply run leaves an audit row behind, alongside Notion
Use cases
- →Teams keeping Notion and Slack aligned by hand for auto-reply
- →Auto-reply work where "Keep Valid Tickets" is still a manual step before Notion
- →Auto-reply work that only reaches Notion on a schedule, when someone remembers to start it
Integrations
Workflow preview (24 nodes)
The template's actual node layout and connections. Node parameters and credential slots unlock with the download.
What's inside (24 nodes)
A look at the node types this workflow uses. No purchase required — full parameters and credentials are yours after you buy.
From download to running in 3 steps
- 1Import. In n8n, open Workflows → menu → “Import from File” and pick the downloaded JSON.
- 2Connect. Add your own credentials on the app nodes - n8n highlights exactly which ones need them.
- 3Activate. Run it once to test, then toggle Active. The automation is live.
What you'll learn
Production levelProduction-grade: idempotency, dead-letter handling, and reconciliation included.
- •Collecting responses and detecting sentiment
- •Routing detractors to a human fast
- •Moving data between Discord, Notion and Slack in a single run
Every node carries its own documentation on the canvas, plus notes explaining why the architecture was built this way, a credential setup guide, troubleshooting, and three practice exercises. Sample data comes pinned to the trigger, so you can hit Execute and watch data flow before connecting a single account.
Common questions
What exactly do I get?
The complete, ready-to-import n8n workflow as a JSON file, delivered instantly after payment. Import it into your own n8n (cloud or self-hosted), add your credentials, and it runs.
How do I import it into n8n?
In n8n, open Workflows, click the three-dot menu, choose “Import from File”, and select the downloaded JSON. Then connect your own app credentials on the highlighted nodes.
Do I need anything else for it to work?
You need your own n8n instance and accounts/credentials for the apps this workflow connects to (Notion, Slack, Google Sheets, Discord, …). No coding is required.
What if it doesn't work for me?
If the file is faulty, won't import, or isn't as described, contact us within 7 days and we'll fix it or refund you - see our refund policy.
Can I modify or resell it?
You can freely adapt and use it in your own or your clients' projects. Reselling or redistributing the template file itself is not permitted.
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